Last updated June 10, 2020
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The personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us through our Lender Launchpad Websites or Services. We also collect personal information that you voluntarily provide when contacting us or the Services.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.
The personal information we collect can include the following:
Publicly Available Personal Information
We collect your full name, legal name, nickname, current and former addresses, email addresses, business information, telephone numbers, telephone carrier and service provider information, government licenses, professional licenses, social media, and other similar data.
Personal Information Provided by You
We collect your full name, legal name, nickname, addresses, email addresses, passwords, business information, telephone numbers, telephone carrier and service provider information, government license information, professional license information, social media, images, photographs, videos, data collected from surveys, data collected from interactive tools, data collected from Lender Launchpad Websites settings, Lender Launchpad Websites and Services usage data, and other similar data.
We collect data necessary to process your payment if you make purchases or subscribe to services, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe.
All payment information you provide must be true, complete, and accurate, and you must notify us of any changes to such information.
Information automatically collected
In Short: Some information — such as IP address, browser characteristics, and device characteristics — is automatically collected when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information). However, it may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical details. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy: https://lenderlaunchpad.com/legal/cookies/.
Online, Phone, and Device Identifiers
We collect information about your devices, internet service provider, telephone carrier and/or service provider, applications, tools, protocols, and other related information such as IP (Internet Protocol) addresses, phone numbers, cookie identifiers, metadata, and other similar data.
In Short: We process your information based on multiple purposes, including the operation of our Services, the fulfillment of our contract with you, compliance with our legal obligations, legitimate business interests, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in order to enter into or perform a contract with you, operating our Services, compliance with our legal obligations, legitimate business interests, and/or your consent.
We indicate the specific processing grounds we rely on next to each purpose listed below.
To facilitate account creation and logon process
If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
To send you marketing and promotional communications
We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
To send administrative information to you
We may use your personal information to send you product, service, new feature information, and/or information about changes to our terms, conditions, and policies.
To post testimonials
We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at [email protected] and be sure to include your name, testimonial location, and contact information.
We may use your information to request feedback and to contact you about your use of our Services.
To protect our Services
We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
To enable user-to-user communications
We may use your information in order to enable user-to-user communications with each user’s consent.
To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual
To respond to legal requests and prevent harm
If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To manage user accounts
We may use your information for the purposes of managing our account and keeping it in working order.
To deliver services to the user
We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users
We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
For other Business Purposes
We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Services, products, marketing, and experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
We may process your data if you have given us specific consent to use your personal information for a specific purpose.
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract
Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Vendors, Consultants, and Other Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless described in this policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may share your information with our business partners to offer you certain products, services, or promotions.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected].
In Short: You may review, change, or terminate your account at any time.
If you have questions or comments about your privacy rights, you may email us at [email protected].
If you would at any time like to review or change the information in your account or terminate your account, you may email us at [email protected].
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
To opt-out of interest-based advertising by advertisers on our Services, visit http://www.aboutads.info/choices/.
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by emailing us at [email protected].
You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request the removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
If you have questions or comments about this policy, you may email us at [email protected] or by post to:
PO Box 7381
Laguna Niguel, CA 92607